Build digital customer experiences for your brand across all digital touchpoints. CMS is not just a tool for managing online content. When used correctly, it can solve all the pain points that come up during the customer journey and deliver a perfect digital experience for each user.
CMS and CRM Platforms
Implementation & Customization
CRM implementations are more business than technology driven. At DigitalMenti, we understand that Sales, Marketing and Customer Relationship Services are critical business areas and a CRM implementation has to be seamless, unified and structured to add value and strength to all three. We understand that sometimes standard off-the-shelf packages will not provide the proper functionality to help you run your business.
Digital Customer Experience Strategy
The only way to deliver a truly effective digital customer experience is to fully understand your customer journey. At DigitalMenti, we analyze each step the customer takes when engaging with a digital product and craft strategies that respond to each pain point. Also, we have the tech knowledge to advise on the best platforms to power your portals, websites and apps and promote better customer and employee engagement, with comprehensive knowledge of solutions such as Liferay, Drupal and Kentico.
New technology adoption brings change in the organization and its work environment, which can have a diverse effect on productivity. DigitalMenti’s experienced consultants recognize the need of Change Management and work with the organization to elaborate processes, requirements, sponsors, extended teams, and end user communities to ensure success and to prepare the business for what is to come.
DigitalMenti’s CRM practice is powered by the cumulative decades of experienced consultants having strong functional and technical experience and expertise in various CRM products and industry verticals with specific domain knowledge. Visionet delivers CRM projects using well-developed agile methodologies combined with Microsoft’s Sure Step methodology.
Creating an Engaging Experience
Once we have helped you craft your strategy, we can then build and implement it for you. This service covers every stage of development and deployment, from enterprise portal development to digital publishing, building social intranets and integrating third party applications.
Maintenance and Enhancement
Once your digital customer experience strategy is up and running, it is crucial that you constantly maintain, monitor and measure its performance. This is another area in which Net Solutions can assist you, advising you on new enhancements that can be made along the way to optimize the customer journey.